Delivery FAQ
Typical delivery within 1–48 hours. Fastest ~1 hour (when ready). Escrow-protected, human-verified handover.
How Delivery Works
A clear 6-step process from payment to account handover
Estimated time: Typical 1–48 hours (fastest ~1 hour when ready)
- 1Step 01
Browse & Select Account
Find the verified account you want to purchase from our marketplace.
- 2Step 02
Deposit Funds to Escrow
Your payment is securely held in escrow until delivery is confirmed.
- 3Step 03
Seller Prepares Handover
Seller removes recovery methods, prepares access credentials, and schedules handover.
- 4Step 04
Verification & Security Audit
Our team verifies ownership, checks account health, and audits security settings.
- 5Step 05
Transfer Ownership to Buyer
Managed handover session where you receive access and confirm control.
- 6Step 06
Buyer Confirms Delivery
Once you confirm successful delivery, escrow releases funds to the seller.
Track Delivery
Your order moves through a small set of delivery statuses. Use these to understand what's happening and when to contact support.
If stuck: Check payment confirmation and allow 2 hours for escrow processing
If stuck: Seller may be preparing - wait 24h, then contact support
If stuck: Our team is auditing - typically 2-6 hours, contact if >12h
If stuck: Confirm you have full access, then click "Confirm Delivery" in dashboard
Dashboard → Orders → Delivery Status
- Escrow shows Pending for more than 2 hours.
- Status is Verification for more than 12 hours.
- Handover is scheduled but seller does not respond within 24–48 hours.
- Status is Delivered but you do not have full control of the account.
What You Will Receive
Delivery Time by Platform
All platforms share a typical 1–48 hour delivery window. Fastest completions happen when both parties are available.
Delays & SLA escalation
Understand common delay signals, how SLA escalation works, and the exact criteria for when a delivery is considered complete.
Normal delay signals
SLA escalation
Most trades complete within this window when both parties stay responsive during handover.
- If delivery exceeds 48 hours, we automatically escalate to priority handling
- Our team investigates delays, contacts the seller, and provides hourly updates
- You may request a refund if the delay is due to seller issues
Delivered criteria
- 1You have full account control and admin access
- 2All seller recovery methods are removed
- 3You can change password and security settings
- 4Our verification team confirms successful handover
Platform-Specific Notes
YouTube
- •Brand account transfers require 7-day security waiting period
- •Primary ownership change happens after security window
- •Access is granted during the waiting period
- •AdSense verification may require additional time
- •Page/Group admin transfer requires role changes
- •Admin roles must be transferred before full ownership
- •Both parties must accept admin role invitations
- •Page verification badges may take additional time
TikTok
- •Phone/email change restrictions apply
- •Platform may require verification during transfer
- •Account recovery methods must be updated carefully
- •Content moderation checks may delay handover
- •Account recovery setup must be completed
- •2FA transfer requires authenticator app setup
- •Business account transfers may require additional verification
- •Linked Facebook account may need separate transfer
X (Twitter)
- •Email/phone updates may have platform restrictions
- •2FA migration + backup codes must be completed during handover
- •Review active sessions/devices and remove unknown logins
- •Handle/username changes may have cooldowns depending on account history
Telegram
- •Channel/group handover requires admin rights transfer and permission verification
- •Remove seller/admin accounts that should not retain access after delivery
- •If bots or external tooling are included, transfer ownership/access as part of delivery
- •Community quality (real members/views) should be reviewed before confirmation
Prep Checklists
Sensitive details are only shared during the managed handover session.
Checklist
- Have your email ready for account access
- Prepare your 2FA method (authenticator app)
- Be available during the handover window
- Have a secure device ready for the transfer
- Review account details before confirming delivery
Checklist
- Remove all recovery methods (email, phone)
- Prepare transfer/admin access credentials
- Be available during scheduled handover window
- Complete verification requirements promptly
- Respond to buyer questions during handover
First 24 Hours after handover
Secure your access immediately: change keys, lock down sessions, and keep recovery methods fully under your control.
Change password immediately and enable 2FA with your authenticator app
Do this first to reduce the chance of session overlap.
Remove all old recovery options (email, phone) from seller
Check security sessions/logins and remove any unknown devices
Update email/phone (if platform allows) to your own
Save proof of access (screenshots of account settings, admin access)
Save your 2FA recovery/backup codes securely (offline if possible)
YTproud vs Other Marketplaces
Why choose YTproud for secure account delivery
Trusted handover, proven safe
YTProud handles verification and handover with evidence-based checks. You can trust what we do—and what we never allow.
Promise
- Account details shared securely through managed handover chat
- No off-platform contact required
- Escrow release only after confirmation
- Admin-assisted handover available
What we never do
- ✗We never ask you to pay outside escrow
- ✗We never ask to "confirm delivery" before you have access
- ✗Only official domains/emails (@ytproud.com) are used for communication
- ✗Account details are shared securely through our managed chat system
If anything requests credentials or payment outside escrow, stop and contact support.
Troubleshooting
Common issues and how to resolve them during account handover.
2FA code not arriving
This typically appears during handover when access or verification doesn't line up with what we expect.
- 1Check your authenticator app for the code
- 2Verify the correct phone number is linked
- 3Request a new code if expired
- 4Contact support if codes continue to fail
If you cannot access your 2FA method after 2 attempts
Escrow stays protected while we review and resolve the handover issue.
Suspicious login / checkpoint
This typically appears during handover when access or verification doesn't line up with what we expect.
- 1This is normal during account transfer
- 2Follow platform security prompts
- 3Use the recovery email provided by seller
- 4Complete identity verification if requested
If checkpoint blocks access for more than 24 hours
Escrow stays protected while we review and resolve the handover issue.
YouTube Brand transfer delays
This typically appears during handover when access or verification doesn't line up with what we expect.
- 1Brand account transfers require 7-day security window
- 2Both parties must complete verification
- 3Primary ownership change happens after security period
- 4Access is granted during the waiting period
If transfer exceeds 10 days without progress
Escrow stays protected while we review and resolve the handover issue.
Recovery email/phone still attached
This typically appears during handover when access or verification doesn't line up with what we expect.
- 1Seller must remove recovery methods before handover
- 2Our verification team checks this before release
- 3Report immediately if you see old recovery methods
- 4We can pause escrow until cleanup is complete
If seller recovery methods are still active after handover
Escrow stays protected while we review and resolve the handover issue.
Account locked during transfer
This typically appears during handover when access or verification doesn't line up with what we expect.
- 1This may be a temporary platform security measure
- 2Wait 24 hours and try accessing again
- 3Use recovery methods provided during handover
- 4Contact platform support if lock persists
If account remains locked for more than 48 hours
Escrow stays protected while we review and resolve the handover issue.
Seller not responding during handover
This typically appears during handover when access or verification doesn't line up with what we expect.
- 1Check your email and dashboard for seller messages
- 2Allow 24 hours for seller response during business days
- 3Our team will attempt to contact the seller directly
- 4Escrow remains protected until handover is completed
If seller does not respond within 48 hours after payment
Escrow stays protected while we review and resolve the handover issue.
Still stuck?
If the steps above don't resolve your handover, contact support for evidence-based assistance.
Escrow Release & Disputes
- Buyer confirms successful delivery and account access
- All verification checks are completed by our team
- No disputes or issues are reported within 24 hours
- Buyer has full control of the account
- Buyer reports delivery issues or access problems
- Dispute is opened by either party
- Verification checks reveal security concerns
- Seller recovery methods are still active
Evidence Accepted
Evidence Examples
Update timing: Most disputes are resolved within 2–5 business days. Complex cases may take up to 10 business days with evidence review.
Glossary
Secure payment holding system where funds are protected until delivery is confirmed
Admin-assisted transfer session where account ownership is securely transferred
Removal of all seller recovery methods (email, phone) before handover
YouTube account type requiring 7-day security window for ownership transfer
Facebook Page/Group ownership transfer requiring admin role changes
Frequently Asked Questions
Delivery & Timing
Escrow & Payments
Verification & Security
Delays, Failures & Disputes
Account locked, payment issue, or suspicious listing?
Use priority support for urgent delivery, escrow, or safety concerns. We review quickly and keep escrow protected while we investigate.
Priority review for urgent delivery and escrow concerns.
READY TO TRADE SAFELY?
Contact support for delivery, escrow, and verification questions — backed by evidence-based dispute handling.
You'll get a confirmation email immediately. Typical reply under 2 business hours.