Refund Policy

No. Buyers and sellers do not see each other's email addresses. Email addresses are kept private and only visible to YTproud administrators for support and dispute resolution purposes.

Refund review typically takes 24-72 hours for most cases. Once approved, processing times vary by payment method: credit/debit cards (3-5 business days), PayPal (2-3 days), bank wire (5-10 days), cryptocurrency (1-2 days). Complex cases may take up to 5 business days for review.

Once an account has been transferred and you have accessed it (changed password, modified settings), refunds are typically not available. However, if there is evidence of fraud, material misrepresentation, or the account was not as described, you may still be eligible for a refund. Submit a refund request with evidence for review.

If a seller becomes unresponsive and fails to deliver, you can request a refund. Our team will attempt to contact the seller. If the seller does not respond within the required timeframe and delivery has not occurred, your refund will typically be approved. Escrow protection ensures your funds are safe during this process.

Cryptocurrency refunds are processed back to the original wallet address used for payment, subject to network confirmation. Processing typically takes 1-2 business days after approval. Ensure you have access to the original wallet. Refunds to different addresses require additional verification for security.

Service fees are typically refunded if the refund is approved due to seller fault or platform error. If the refund is due to buyer fault or policy violation, service fees may be retained. Processing fees charged by payment providers are typically non-refundable as they are charged by third parties.

Dispute messages and chat logs are retained for case review and cannot be deleted by users. This ensures transparency and allows our team to review all evidence. Chat logs are visible to platform administrators for dispute resolution (access is logged and audited).

Required evidence includes: Order ID + transaction reference, screenshots of issue + timestamps, platform chat logs (internal verification possible), transfer attempt documentation, and payment receipt (if applicable). Clear, timestamped evidence with context increases approval likelihood.

If you file a chargeback, we will provide evidence to your payment provider, who makes the final decision. Chargeback investigations can take 30-90 days. Filing chargebacks without attempting resolution may result in account limitations. We encourage contacting support first to resolve issues faster.

If an account is reclaimed by the seller after successful delivery and transfer, this is a violation of our terms. Report this immediately with evidence. Our team will investigate and may take action against the seller, including account suspension. Refunds may be available depending on the circumstances and timing (typically within 7-14 days of transfer).

Yes, partial refunds may be issued for partial delivery, account discrepancies that don't warrant full refund, service delays, or when mutually agreed upon. The amount is determined based on specific circumstances, evidence, and our refund policy guidelines.

You can track your refund status in your account dashboard under Orders → Disputes tab. Statuses include: Open, Waiting for evidence, Under review, Resolved (Approved/Denied/Partial), Refunded. You will also receive email notifications at each stage.

If you disagree with a refund decision, you can escalate your case by replying to the decision email with additional evidence or requesting escalation to our Trust & Safety team. Escalated cases are typically reviewed within 24-48 hours. After escalation review, the decision is typically final, though exceptional circumstances may be considered.