Privacy Policy
How YTproud protects your data and respects your privacy
TL;DR Summary
Data Collection
We collect only necessary data to operate our marketplace and escrow service
Email Privacy
Buyers and sellers do not see each other's email addresses
Admin Access
Admins can view conversations for dispute resolution and security (logged and audited)
No Data Sales
We do not sell your personal data to third parties
Your Rights
You can request access, correction, or deletion of your data
Data Retention
Data is retained as required by law and for transaction security
Introduction
Welcome to YTproud. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform for buying and selling verified social media accounts (including YouTube, TikTok, Instagram, Facebook, X (Twitter), and Telegram).
By using YTproud, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring transparency about our data practices.
This policy applies to all users of our platform, including buyers, sellers, and visitors to our website.
Definitions
Personal Data: Any information that can identify you directly or indirectly, such as name, email, payment information, or account details.
Service: The YTproud marketplace platform, including website, mobile applications, and related services.
User: Any individual who accesses or uses our Service, including buyers and sellers.
Account Data: Information associated with your YTproud account, including profile information and transaction history.
Transaction Data: Information related to purchases, sales, escrow transactions, and payment processing.
Information We Collect
Account Information
- Name and username
- Email address
- Phone number (optional, for verification)
- Profile information and preferences
- Account creation date and activity logs
Verification & Security Information
- Identity verification documents (when required)
- Two-factor authentication (2FA) settings
- Login history and IP addresses
- Security questions and recovery information
- Device information and browser details
Transaction & Escrow Information
- Payment method details (processed securely by third-party processors)
- Transaction amounts, dates, and status
- Escrow release confirmations
- Dispute records and resolution documentation
- Order history and purchase/sale records
Chat & Messages
- Messages sent through our platform chat system
- Conversation logs between buyers and sellers
- Support ticket communications
- File attachments shared in conversations
- Note: Admins can view conversations for dispute resolution and security purposes
Support & Communication
- Support ticket content and history
- Email communications with our team
- Feedback and survey responses
- Report submissions and abuse complaints
Cookies & Analytics
- Browser cookies and local storage data
- Website usage analytics and page views
- Device information and operating system
- Referral sources and marketing campaign data
How We Use Information
Service Operation: To provide, maintain, and improve our marketplace platform, process transactions, and facilitate account transfers.
Verification & Security: To verify user identity, prevent fraud, detect suspicious activity, and protect the security of our platform.
Communication: To send transaction updates, respond to support requests, send important policy changes, and provide customer service.
Dispute Resolution: To investigate disputes, review evidence, and facilitate resolution between buyers and sellers. Admins may access conversation logs for this purpose.
Legal Compliance: To comply with legal obligations, respond to legal requests, enforce our terms of service, and protect our rights.
Analytics & Improvement: To analyze platform usage, improve user experience, develop new features, and conduct research.
Marketing: To send promotional communications (with your consent) and measure marketing campaign effectiveness.
Legal Bases for Processing
Contract Performance: Processing necessary to fulfill our contract with you (e.g., processing transactions, facilitating account transfers).
Legitimate Interest: Processing for our legitimate business interests, such as fraud prevention, security, platform improvement, and dispute resolution.
Consent: Processing based on your explicit consent, such as marketing communications or optional data collection.
Legal Obligation: Processing required to comply with applicable laws, regulations, or legal processes.
Vital Interests: Processing necessary to protect your or others' vital interests, such as preventing harm or fraud.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.
When you use our Service, your information may be transferred to countries where we operate, including but not limited to Sri Lanka, the United States, and the European Union. We use appropriate safeguards to protect your data during such transfers.
Data Retention
Active Accounts: We retain your account data while your account is active and for a reasonable period after account closure.
Transaction Records: Transaction and escrow records are retained for 7 years to comply with financial regulations and tax requirements.
Dispute Records: Dispute documentation and resolution records are retained for 5 years after resolution.
Legal Compliance: We retain data as required by applicable laws, regulations, or legal processes.
Security Logs: Security and access logs are retained for 2 years for security monitoring and fraud prevention.
Marketing Data: Marketing consent and preferences are retained until you withdraw consent or request deletion.
After the retention period, we securely delete or anonymize your personal data, except where retention is required by law.
Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, access controls, and regular security audits.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
We use PCI-DSS Level 1 compliant payment processors for payment data. We do not store full credit card numbers on our servers.
You are responsible for maintaining the security of your account credentials. Do not share your password or 2FA codes with anyone.
Your Rights
Access: You have the right to request access to your personal data and receive a copy of the data we hold about you.
Correction: You can request correction of inaccurate or incomplete personal data.
Deletion: You can request deletion of your personal data, subject to legal and contractual obligations that require retention.
Withdraw Consent: You can withdraw consent for data processing based on consent at any time.
Objection: You can object to processing based on legitimate interests, and we will consider your objection.
Portability: Where applicable, you can request transfer of your data to another service provider.
Restriction: You can request restriction of processing in certain circumstances.
To exercise these rights, contact us at [email protected]. We will respond within 30 days (or as required by applicable law).
Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected information from a child under 18, we will delete that information promptly.
Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
We encourage you to review the privacy policies of any third-party websites you visit.
This Privacy Policy applies only to information collected by YTproud through our platform.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.
For significant changes, we may also notify you via email or through our platform.
Your continued use of our Service after changes become effective constitutes acceptance of the updated policy.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Response Time: We aim to respond quickly to privacy-related inquiries, typically within 2 business hours.
Data Protection Officer: For GDPR-related requests, contact our DPO at [email protected].
Mailing Address: 4405 Jager Dr NE Ste C4-4155, Rio Rancho, NM 87144, United States
We take privacy seriously and will work with you to address any concerns or fulfill your data rights requests.
What We Don't Do
Data Map
| Data Type | Purpose | Retention | Shared With |
|---|---|---|---|
| Account Information | Account management, authentication, user support | While account active + 2 years after closure | Service providers (hosting, authentication) |
| Email Address | Communication, account verification, transaction updates | While account active + 2 years after closure | Not shared with other users; visible to admins for support |
| Payment Information | Transaction processing, escrow management | 7 years (legal requirement) | Payment processors, escrow partners (PCI-DSS Level 1 compliant; full card numbers not stored) |
| Transaction Records | Order fulfillment, dispute resolution, tax compliance | 7 years | Escrow partners, legal authorities (if required) |
| Chat Messages | Transaction communication, dispute resolution | 5 years after transaction completion | Admins (for disputes); not shared with other users |
| Verification Documents | Identity verification, fraud prevention | 5 years after account closure | Verification service providers, legal authorities (if required) |
| Support Tickets | Customer support, issue resolution | 3 years after ticket closure | Support service providers |
| Analytics Data | Platform improvement, usage analysis | 2 years | Analytics service providers (anonymized) |
Privacy FAQ
Do you show my email to the other party?
No. Buyers and sellers do not see each other's email addresses. Email addresses are kept private and only visible to YTproud administrators for support and dispute resolution purposes. All communication happens through our platform chat system.
Can I delete my chat history?
You can request deletion of your chat history by contacting support. However, chat logs may be retained for dispute resolution, legal compliance, or security purposes as outlined in our Data Retention section. Active transaction conversations are typically retained until the transaction is complete and any disputes are resolved.
How long do you keep transaction records?
Transaction and escrow records are retained for 7 years to comply with financial regulations and tax requirements. Dispute records are retained for 5 years after resolution. This retention is required by law and cannot be shortened.
Do you sell my data?
No. We do not sell your personal data to third parties. We only share data with trusted service providers who help us operate our platform (payment processors, hosting providers) under strict contractual obligations to protect your data.
Do you use cookies for ads?
We use essential cookies (required for platform function), analytics cookies (to understand usage), and functional cookies (to remember preferences). Marketing cookies are only used with your consent where applicable. We do not use cookies for third-party advertising or behavioral tracking. For detailed cookie information, see our Cookie Policy at /cookie-policy.
How can I request my data/export/deletion?
Contact us at [email protected] with your request. Specify whether you want access, export, correction, or deletion. We may require verification of your identity before processing your request. We will respond within 30 days (or as required by applicable law). Note that some data may be retained for legal or contractual reasons.
Who can access my messages?
Your messages are visible to you and the other party in the transaction. Platform administrators can also access conversations for dispute resolution, security monitoring, and fraud prevention. This access is logged and audited. Messages are not shared with third parties except as required by law.
What happens if the policy changes?
We will notify you of material changes by updating this page and the "Last updated" date. For significant changes, we may also send an email notification. Your continued use of our Service after changes become effective constitutes acceptance of the updated policy.